Shipping policy

SHIPPING POLICY

Last updated: August 25, 2026

Every Dead Saints™ piece is made to order. Please allow time for your order to be created, inspected, and prepared before it enters the hands of the carrier.

ORDER PROCESSING

Our estimated processing time is 3–7 business days before shipment.

Business days do not include weekends or holidays. Processing may take longer during collection releases, sales, holidays, or periods of unusually high demand.

Processing time is separate from shipping transit time.

Once your order has entered production or fulfillment, changes and cancellations may no longer be possible.

SHIPPING RATES

Shipping rates are calculated and displayed during checkout based on your order and delivery destination.

We offer free standard shipping on eligible U.S. orders of $100 or more. The $100 minimum is calculated after discounts and before taxes.

Free shipping applies only to standard shipping. Expedited shipping, when available, is not included.

DELIVERY ESTIMATES

Available shipping methods and estimated delivery times are displayed during checkout.

Delivery estimates begin after your order has finished processing and has been accepted by the carrier. They are estimates—not guaranteed arrival dates.

Delivery may be affected by:

  • Carrier delays

  • Severe weather

  • Holidays

  • High order volume

  • Incorrect or incomplete addresses

  • Customs processing

  • Events outside our reasonable control

If we cannot ship your order within the timeframe provided, we will contact you with an updated estimate and any cancellation or refund options required by law.

TRACKING

When your order ships, you will receive a confirmation email containing tracking information when tracking is available.

Tracking updates may take up to 48 hours to appear after the shipping label is created.

If your tracking has not updated for an extended period, contact us at deadsaints2026@gmail.com with your order number.

SPLIT SHIPMENTS

Items in the same order may be produced or fulfilled from different locations. As a result, your order may arrive in multiple packages on different days.

You will not be charged additional shipping fees because we divide an order into separate shipments.

SHIPPING ADDRESSES

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error, contact deadsaints2026@gmail.com immediately. We will attempt to update the address, but changes are not guaranteed once production or fulfillment has begun.

Dead Saints™ is not responsible for delivery problems caused by an address entered incorrectly by the customer. If a package is returned because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for reshipping costs.

We cannot redirect packages after they have been accepted by the carrier.

LOST OR DELAYED PACKAGES

If your order has not arrived by the estimated delivery date, first review the tracking information and allow several additional business days for carrier delays.

If tracking has not updated or the package appears lost, contact us at deadsaints2026@gmail.com. We will assist with the carrier investigation and determine the appropriate resolution.

A package is not considered lost solely because it arrives after the estimated delivery date.

PACKAGES MARKED DELIVERED

If tracking shows that your package was delivered but you cannot locate it:

  1. Check around the delivery location.

  2. Ask household members, neighbors, or building management.

  3. Allow one additional business day, because some carriers mark packages delivered early.

  4. Contact the carrier using the tracking number.

  5. Email us if the package still cannot be located.

Dead Saints™ will assist where possible, but replacement or refund eligibility may depend on the carrier’s investigation and the circumstances of the delivery.

DAMAGED PACKAGES OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or incorrect, contact us within 7 days of delivery.

Include your order number, a description of the issue, and clear photographs of the item and packaging.

Approved claims will be handled according to our Return & Refund Policy.

INTERNATIONAL SHIPPING

International shipping is available only to destinations offered during checkout.

International customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by their country unless checkout states otherwise. These charges are not controlled by Dead Saints™ and are not included in the product or shipping price.

Customs processing may delay delivery. Refusal to pay required import charges may cause the package to be returned, and return or reshipping costs may be deducted from any refund where permitted by law.

CONTACT

For shipping questions, contact:

Dead Saints™ Clothing
deadsaints2026@gmail.com
3787 West 36th Street
Cleveland, Ohio 44109