Refund policy
RETURN & REFUND POLICY
Last updated: August 25, 2026
At Dead Saints™, every piece is made to be worn—not returned to the shadows. If something is wrong with your order or your purchase does not work for you, contact us and we will help make it right.
RETURNS
We accept eligible returns requested within 30 days of delivery.
To qualify for a return, your item must be:
- Unworn, unwashed, and unused
- Free from stains, odors, pet hair, deodorant marks, or other signs of wear
- In its original condition
- Returned with any original tags or packaging
- Accompanied by proof of purchase
To begin a return, email deadsaints2026@gmail.com with your order number and the item you would like to return.
Returns must be approved before being shipped. Items sent without prior authorization may not be accepted.
FREE RETURN SHIPPING
Dead Saints™ provides free return shipping for eligible returns. Once your return is approved, we will email you a prepaid return-shipping label and return instructions at no cost to you.
Approved returns must be sent using the prepaid label provided by Dead Saints™. Shipping charges paid independently by the customer will not be reimbursed unless approved by us in advance.
Please package returned merchandise securely and retain your shipping receipt until the return has been completed. Dead Saints™ is not responsible for damage caused by inadequate return packaging.
Approved returns must be mailed to:
Dead Saints™ Clothing
3787 West 36th Street
Cleveland, Ohio 44109
Original shipping charges paid when placing the order are nonrefundable unless the entire order arrived damaged, defective, misprinted, or incorrect.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order when it arrives. If you receive an item that is damaged, defective, misprinted, or different from what you ordered, contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the item and the problem
If the claim is approved, we will provide a replacement or refund at no additional cost. You will not be responsible for return shipping on an approved damaged, defective, misprinted, or incorrect item.
Minor variations in print placement, garment color, or appearance caused by lighting, screen settings, or normal production differences are not considered defects.
NONRETURNABLE ITEMS
The following items cannot be returned:
- Items that have been worn, washed, altered, or damaged after delivery
- Items returned outside the 30-day return period
- Gift cards
- Personalized or custom-made products
- Items clearly marked Final Sale
- Items purchased from another retailer or marketplace
Sale items are returnable unless they were specifically marked Final Sale when purchased.
EXCHANGES
We do not process direct exchanges.
If you need a different size or product, return the original eligible item using the free prepaid return label and place a new order. This helps prevent your preferred replacement from selling out while the return is in transit.
REFUNDS
Once your return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days. No return-shipping or restocking fee will be deducted from an approved eligible return.
Processing times may vary depending on your bank or payment provider. If more than 15 business days have passed since your refund was approved, contact us at deadsaints2026@gmail.com.
Dead Saints™ reserves the right to deny a refund for items that do not meet the conditions stated in this policy.
ORDER CANCELLATIONS
Orders enter production quickly. Cancellation requests are not guaranteed.
Contact us as soon as possible after ordering. If production or fulfillment has already begun, the order may no longer be canceled.
CONTACT
For return or refund questions, contact:
Dead Saints™ Clothing
deadsaints2026@gmail.com
3787 West 36th Street
Cleveland, Ohio 44109